Shipping & Returns Policy

The following sets out the provisions of Bellaire Farms’s  Jamaica Ltd shipping policy. Nothing in this policy is intended to deprive a purchaser of any applicable statutory rights and is strictly subject to applicable law including Sale of Goods Legislation and the Electronic Commerce Act.

Shipping Policy:
Bellaire Farms Jamaica Ltd ships  non perishable food items worldwide, goods will be dispatched within 2 to 5 working days.  To guarantee timely delivery, we must have complete addresses, full name, and daytime phone numbers. We are unable to deliver to P.O. boxes.
If there is a delay in receiving your order, feel free to contact support at
When an order is dispatched, a confirmation email will be sent to your inbox via the email address provided upon registration.
Orders may be shipped to your home, office, or other location of your choice as long it is within the area that we cover.

*Please ensure your e-mail address is correct. If items you have ordered suddenly become unavailable, we will contact you to offer the chance for an alternative. If we haven’t received a reply within 1-2 days we will go ahead with your order and refund the out of stock products OR may cancel and refund the entire order. Occasionally we may also cancel the order if the majority of items are unavailable of which you will be notified via e-mail.
All orders are sent via tracked delivery and will require a signature on arrival. Please allow up to 5 working days to process your order. Usually, all UK orders should arrive within 1-3 working days from dispatch however delays may occur.
It should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. If you have any concerns about delivery please contact us using our support email above.
We try to ensure all stock levels are accurate however at times, this may not be the case. If we cannot fulfil an order due to out of stock items, we will e-mail you to let you know and offer you a substitute so please make sure your e-mail is inputted correctly. To prevent a delay in dispatching your order, you can include a note at checkout if you are okay with receiving  a substitute or you’d prefer a refund for out of stock items and proceeding with the in-stock items as normal.
All orders containing alcohol will require an adult signature on arrival.

If your order is shipped via FedEx or UPS even though we state home delivery, occasionally FedEx  may deliver this to a local  Neighbour or shop so please be prepared to collect in the event of this happening.

Shipping Rates:
Please note, any duties or taxes incurred through your country’s customs borders are the customer’s responsibility, Bellair Farms Jamaica Ltd will not be liable for any additional costs. Please ensure you check your country’s customs rules and rates before you purchase as this may vary based on order value, the weight of the package and/or contents details.
Please allow up to 12 working days for international delivery however delays can occur which are outside of our control. We do keep our international customers updated throughout the delivery process if delays extend past this time.
Alcohol is restricted depending on destination. Please enquire first before making a purchase that includes alcohol or fresh produce as this item may be cancelled from your order if it is prohibited / if the product will expire in before being delivered. We are unable ship chilled packages abroad.
If delivery rates change, we will message you for the difference to be paid. We will communicate with you via email or WhatsApp on this.

Bellair Farms does NOT supply or ship any of the following…
Prohibited Items
Banned Substances
If a refund is applicable , we will provide you with a full or partial refund, The method of refund will vary based on the method of payment used to make the initial purchase. Refer to our returns policy for full return instructions.
N.B. If a package appears to have been tampered with in any way, customers are encouraged to decline the delivery and inform Bellaire Farms Intl immediately. Bellaire Farms will not accept responsibility if a report is not made within 24 hours.

Each order is limited to 60kg. If your order exceeds this weight, we will separate your order and we may request additional payment for extra shipping costs.

We are unable to ship to Portugal.
If you can not see your country listed above OR would like to place larger orders, please send us a message  via WhatsApp on +44 (0) 7477 569 627  or email us at and  we will get you a current quote for delivery.

Refund policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once parcels reach us and are inspected, refunds should appear back with you in 2-4 working days from receipt of the parcel.

Please note we do not accept returns on any items that are not in their original packaging including broken hygiene seals etc. For perishable goods, chilled products and discounted items; we will not be able to accept returns so please ensure you are 100% sure you want to proceed with your purchase. These purchases are indeed final.

We offer the opportunity to record videos of products to send to customers with queries and answer any questions you may have about items you can’t physically see so you can get the best understanding of the products before buying. Please just WhatsApp us on 07477 569267 and we’d be more than happy to assist you.

For all other products, to be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Items sent back to us without first requesting a return will not be accepted.

Please make sure to include a copy of your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage we are unable to cover return shipping costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Do not throw away packaging/items in this instance as we will always request a picture before we can proceed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food , flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.